Shipping policy

DELIVERY POLICY

Effective Date: 29 June 2026

At DreamNap, we are committed to delivering your order safely and efficiently. This Delivery Policy explains how our delivery service works, estimated delivery timeframes, customer responsibilities and what happens if delivery cannot be completed.

This policy should be read alongside our Terms & Conditions and Returns & Refund Policy.

1. Company Information

DreamNap is a trading name of:

BEDS NEST LIMITED

Company Number: 13303638

Registered Office:

Unit 1 Hoyle Head Mills

New street

Earlsheaton

Dewsbury

WF12 8JJ

Email:

dreamnap26@gmail.com

2. Delivery Areas

We currently deliver to most mainland UK addresses.

Unfortunately, delivery may not be available, or additional charges may apply, for certain locations including:

Northern Ireland
Scottish Highlands
Scottish Islands
Isle of Man
Isle of Wight
Channel Islands
Isles of Scilly
Other remote postcode areas

If your postcode falls outside our standard delivery area, we will contact you before processing your order.

3. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before payment is completed.

From time to time we may offer free delivery promotions. These promotions may only apply to selected products, locations or order values and may be withdrawn without notice.

4. Delivery Timeframes

Estimated delivery times are shown on individual product pages.

Typical delivery estimates are:

Product	Estimated Delivery
Accessories & Bedding	2–5 Working Days
Mattresses	3–10 Working Days
Standard Bed Frames	5–15 Working Days
Upholstered & Ottoman Beds	7–21 Working Days
Made-to-Order Products	2–6 Weeks

These delivery times are estimates only and are not guaranteed.

During busy periods, including bank holidays, promotional events or seasonal demand, deliveries may take longer.

5. Order Processing

Orders are normally processed after payment has been successfully authorised.

Some products are manufactured specifically for your order, which means production may begin shortly after your order has been confirmed.

Where additional information is required before processing, delivery may be delayed until we receive the requested information.

6. Delivery Scheduling

For larger furniture items, our delivery partners may contact you by telephone, SMS or email to arrange a suitable delivery date or time window.

It is your responsibility to ensure that your contact details remain accurate after placing your order.

If we are unable to contact you to arrange delivery, your order may be delayed.

7. Customer Responsibilities

Before placing your order, please ensure that:

The product will fit through all doors, hallways, staircases and lifts.
There is suitable access to your property.
Parking restrictions have been disclosed where relevant.
Someone aged 18 or over is available to accept delivery.

If delivery cannot be completed because access was unsuitable, additional delivery charges may apply.

8. Failed Delivery Attempts

A delivery may be considered unsuccessful if:

Nobody is available to accept the goods.
Incorrect delivery information has been provided.
Access to the property is unavailable.
Delivery is refused without a valid reason.

Where this occurs, we may charge reasonable costs for:

Redelivery
Storage
Collection
Administration

before arranging another delivery.

9. Delivery Delays

While we always aim to deliver within our estimated timeframes, delays can sometimes occur due to circumstances outside our control, including:

Manufacturer delays
Supplier shortages
Courier disruptions
Severe weather
Traffic incidents
Public holidays
Industrial action
Government restrictions
Other unforeseen events

Where possible, we will keep you informed of any significant delays.

10. Delivery Inspection

Please inspect your order as soon as reasonably possible after delivery.

If your goods appear:

Damaged
Incorrect
Incomplete

please notify us as soon as possible.

Where practical, we request notification within 48 hours of delivery and ask that photographs are provided to assist our investigation.

Failure to notify us within this timeframe does not affect your statutory rights.

11. Assembly

Unless specifically stated on the product page, products are supplied for self-assembly.

Assembly instructions and fittings are included where applicable.

Customers should inspect all components before beginning assembly.

Please do not dispose of packaging until you are satisfied that your order is complete and free from damage.

12. Ownership and Risk

Ownership of the goods remains with DreamNap until payment has been received in full.

Risk passes to the customer once the goods have been successfully delivered to the agreed delivery address.

13. Delivery Refusal

If you refuse delivery without a valid legal reason after goods have been dispatched, we may deduct reasonable costs incurred for:

Delivery
Return transport
Storage
Administration

before issuing any applicable refund, where permitted by law.

14. Incorrect Delivery Address

Customers are responsible for ensuring that all delivery details are correct at the time of ordering.

DreamNap cannot accept responsibility for delays or additional costs arising from incorrect or incomplete delivery information provided by the customer.

15. Partial Deliveries

Where an order contains multiple items, products may arrive separately.

This may occur because:

Items are supplied by different manufacturers.
Products are dispatched from different warehouses.
Certain products require additional manufacturing time.

There will be no additional delivery charge for split deliveries unless agreed with you beforehand.

16. Missed Items

If you believe an item is missing from your order, please contact us promptly.

We will investigate and arrange for any missing items to be supplied where appropriate.

17. Delivery to Apartments & Flats

Where delivery is to an apartment or flat, customers should advise us in advance if there are:

Lift restrictions
Stair-only access
Parking limitations
Security entry systems

Failure to provide this information may result in delays or additional delivery charges.

18. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Extreme weather
Flooding
Fire
Pandemics
Industrial disputes
Transport disruption
Government action
Power failures
Cyber incidents

Where possible, we will minimise delays and keep customers informed.

19. Contact Us

If you have any questions regarding delivery, please contact us:

DreamNap

Trading as BEDS NEST LIMITED