RETURNS & REFUND POLICY

Effective Date: 29 June 2026

At DreamNap, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures for cancellations, returns, exchanges and refunds.

This policy is provided in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Company Information

DreamNap is a trading name of:

BEDS NEST LIMITED

Company Number: 13303638

Registered Office:

31–33 Branch Road

Batley

England

WF17 5SB

Email:

dreamnap26@gmail.com

2. Your Right to Cancel

If you are purchasing as a consumer, you generally have the right to cancel your order within 14 calendar days of receiving your goods.

To exercise your right to cancel, you must notify us clearly by email before the cancellation period expires.

You do not need to provide a reason for cancelling.

3. Returning Your Goods

After notifying us that you wish to cancel, you must return the goods within 14 days.

Items should be:

Unused
In their original condition
Complete with all parts and accessories
Returned with the original packaging where reasonably possible

You are responsible for taking reasonable care of the goods while they are in your possession.

4. Return Shipping Costs

Unless the goods are faulty, damaged or incorrectly supplied, the customer is responsible for arranging and paying the cost of returning unwanted items.

As many of our products are large furniture items, return costs may be significantly higher than standard parcel services.

We recommend using an insured delivery service for returned goods.

5. Made-to-Order & Bespoke Products

Many of our beds and furniture items are manufactured specifically for each customer.

This may include products where you have selected:

Fabric
Colour
Size
Storage option
Headboard style
Other custom specifications

Where goods have been made to your individual requirements or are clearly personalised, your statutory cancellation rights may not apply in accordance with the Consumer Contracts Regulations 2013.

This does not affect your rights if the goods are faulty, damaged or not as described.

6. Mattresses & Hygiene Products

For hygiene reasons, mattresses, mattress toppers, pillows and certain bedding products cannot usually be returned once they have been:

Unsealed
Used
Slept on
Stained
Damaged
Altered

This restriction does not apply where the product is faulty or does not conform to your statutory rights.

Please inspect all hygiene products before removing any protective packaging.

7. Faulty, Damaged or Incorrect Goods

If your order arrives:

Damaged
Faulty
Incomplete
Incorrect
Not as described

please contact us as soon as reasonably possible.

Where practical, we ask customers to notify us within 48 hours of delivery and provide photographs of any visible damage to help us investigate promptly.

We may arrange:

Replacement parts
Repair
Collection
Replacement product
Partial refund
Full refund

depending on the circumstances.

Your statutory rights remain unaffected.

8. Consumer Rights Act 2015

If your goods are faulty or not as described, you have legal rights under the Consumer Rights Act 2015.

These rights may include:

Repair
Replacement
Price reduction
Refund

depending upon the circumstances and the age of the goods.

Nothing within this policy limits or excludes those statutory rights.

9. Inspection Before Assembly

We recommend inspecting all products before:

Assembly
Installation
Disposal of packaging

Please check that:

The correct product has been supplied
All components are present
No visible damage exists

If a product appears damaged, please do not attempt to assemble it before contacting us.

10. Products Showing Signs of Use

We may reduce the amount of any refund where returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics or functioning.

Examples include:

Scratches
Stains
Odours
Damage caused during assembly
Missing parts
Missing packaging
Excessive wear

This does not apply where goods are faulty.

11. Refunds

Once returned goods have been received and inspected, we will process any approved refund.

Refunds are normally made using the original payment method.

Where applicable, refunds are processed within 14 days of:

Receiving the returned goods; or
Receiving satisfactory evidence that they have been returned.

12. Delivery Charges

Where you cancel your order under your statutory cancellation rights, we will refund the standard delivery charge originally paid, where required by law.

Any additional premium delivery services selected by the customer may not be refundable.

Return delivery costs remain the responsibility of the customer unless the goods are faulty or incorrectly supplied.

13. Exchanges

If you would like a different product, we recommend returning the original item (where eligible) and placing a new order.

Exchanges may be offered at our discretion depending on stock availability.

14. Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your card provider or payment provider.
Contact your bank, as processing times can vary.

If you still have not received your refund after taking these steps, please contact us.

15. Return Packaging

Where possible, products should be returned using their original packaging.

If the original packaging is unavailable, customers must ensure goods are securely packaged to prevent damage during transport.

We reserve the right to reduce any refund where damage occurs because goods were inadequately packaged for return.

16. Refused Deliveries

If a delivery is refused without a valid reason after dispatch, we may deduct reasonable costs incurred for:

Collection
Return transport
Storage
Administration

before issuing any refund, where permitted by law.

17. Business Customers

The cancellation rights described in this policy apply primarily to consumers.

Business customers may not have the same statutory cancellation rights and different return conditions may apply.

18. Contact Us

If you wish to arrange a return or have any questions regarding this policy, please contact us:

DreamNap

Trading as BEDS NEST LIMITED