Effective Date: 29 June 2026
1. Introduction
This Privacy Policy explains how DreamNap, a trading name of BEDS NEST LIMITED ("DreamNap", "we", "our" or "us"), collects, uses, stores and protects your personal information when you use our website or purchase products from us.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Data Controller
BEDS NEST LIMITED
Company Number: 13303638
Registered Office:
Unit 1 Hoyle Head Mills
Email:
3. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
This may include:
- Full name
- Billing address
- Delivery address
- Telephone number
- Email address
Order Information
Including:
- Products ordered
- Order value
- Payment status
- Delivery information
- Returns and refunds
- Warranty enquiries
Account Information
If you create an account with us, we may collect:
- Username
- Login details
- Saved addresses
- Order history
Passwords are encrypted and are never visible to our staff.
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Website usage information
- Pages viewed
- Referral source
Communications
If you contact us we may keep records of:
- Emails
- Telephone conversations
- Live chat messages
- Social media messages
- Customer service correspondence
4. Information We Do Not Collect
We do not intentionally collect special category personal data such as:
- Health information
- Religious beliefs
- Political opinions
- Biometric data
Please avoid sending this type of information unless it is necessary for us to deal with your enquiry.
5. How We Collect Information
We collect information when you:
- Place an order
- Create an account
- Contact customer services
- Subscribe to marketing
- Complete forms
- Leave reviews
- Participate in promotions
- Browse our website
Some information is collected automatically through cookies and similar technologies.
6. How We Use Your Information
We use your personal information to:
- Process orders
- Arrange delivery
- Process payments
- Prevent fraud
- Respond to enquiries
- Provide customer support
- Handle returns
- Manage warranties
- Improve our website
- Analyse customer behaviour
- Meet legal obligations
Where you have given consent, we may also send promotional emails regarding:
- Offers
- Discounts
- New products
- Seasonal promotions
You can unsubscribe at any time.
7. Lawful Bases for Processing
Under UK GDPR we rely on one or more of the following lawful bases.
Contract
To fulfil your order and provide customer support.
Legal Obligation
To comply with tax, accounting and consumer protection laws.
Legitimate Interests
To improve our services, prevent fraud and operate our business efficiently.
Consent
Where required, such as for marketing communications or certain cookies.
You may withdraw consent at any time.
8. Payment Information
Payments are processed securely by trusted third-party payment providers.
DreamNap does not store your full debit or credit card details.
Payment providers process your information in accordance with their own privacy policies.
9. Sharing Your Information
We only share personal information where necessary.
This may include:
- Payment providers
- Delivery companies
- IT service providers
- Website hosting providers
- Email service providers
- Fraud prevention services
- Professional advisers
- Government authorities where legally required
We never sell your personal information to third parties.
10. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs we ensure appropriate safeguards are in place, including legally approved contractual protections where required.
11. Data Security
We take appropriate technical and organisational measures to protect your information.
These include:
- SSL website encryption
- Secure payment gateways
- Restricted staff access
- Password protection
- Regular security monitoring
Although we take reasonable precautions, no internet transmission can ever be guaranteed completely secure.
12. How Long We Keep Information
We only retain personal information for as long as necessary.
Typical retention periods include:
Customer orders:
Up to 7 years for accounting and legal purposes.
Customer enquiries:
Normally up to 3 years.
Marketing subscriptions:
Until you unsubscribe or ask us to delete your information.
Website analytics:
As determined by our analytics providers.
Where required by law we may retain information for longer.
13. Marketing
If you opt in, we may send you:
- Newsletters
- Promotions
- Product launches
- Exclusive offers
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
We will not continue sending marketing communications after you withdraw your consent.
14. Your Rights
Under UK GDPR you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request transfer of your information
- Withdraw consent
- Complain to the Information Commissioner's Office (ICO)
Some rights are subject to legal exceptions.
15. Access Requests
You may request a copy of the personal information we hold about you.
We normally respond within one month.
We may ask for proof of identity before providing information.
16. Children's Privacy
Our website is not intended for anyone under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate legal basis, we will take reasonable steps to remove it.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We recommend reading their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Material changes will take effect from the date published.
19. Complaints
If you have concerns about how we use your personal information, please contact us first.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Information about making a complaint can be found on the ICO's official website.
20. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
DreamNap
Trading as BEDS NEST LIMITED
Company Number: 13303638
Registered Office:
Unit 1 Hoyle Head Mills
Email:
Last Updated: 29 June 2026
© BEDS NEST LIMITED. All rights reserved.