Delivery, Returns & Consumer Rights

Effective Date: 29 June 2026

This document forms Part 2 of the DreamNap Terms & Conditions and follows directly from Part 1.

16. Delivery Areas

DreamNap currently delivers to most mainland UK addresses.

Unfortunately, we may be unable to deliver to certain areas including:

Northern Ireland
Channel Islands
Isle of Man
Scottish Highlands
Scottish Islands
Isles of Scilly
Other remote postcodes

If delivery is available to these locations, additional delivery charges and longer lead times may apply.

If we cannot fulfil your order to your address, we will contact you and offer either an alternative delivery option or a full refund.

17. Delivery Timeframes

Estimated delivery times are displayed on individual product pages.

Typical delivery estimates are:

In-stock accessories: 2–5 working days
Mattresses: 3–10 working days
Standard beds and bed frames: 5–15 working days
Ottoman and upholstered beds: 7–21 working days
Made-to-order or bespoke furniture: 2–6 weeks

These times are estimates only and are not guaranteed.

Delays may occur due to:

manufacturing schedules
supplier delays
public holidays
severe weather
transport disruption
circumstances beyond our reasonable control

Where delays occur, we will endeavour to keep you informed.

18. Delivery Arrangements

Where possible, our delivery partners will contact you before delivery to arrange a suitable date or delivery window.

It is your responsibility to:

ensure someone aged 18 or over is available to receive the goods;
provide accurate delivery information;
ensure access to the property is suitable;
notify us of any access restrictions before delivery.

Examples include:

narrow staircases
apartment buildings
restricted parking
gated communities
limited access roads

Failure to disclose access restrictions may result in additional delivery charges.

19. Failed Deliveries

If delivery cannot be completed because:

no one is available;
access is unavailable;
incorrect information has been provided;
delivery is refused without good reason;

we may charge reasonable redelivery or storage costs.

If repeated delivery attempts are unsuccessful, we reserve the right to cancel the order and deduct reasonable costs incurred before issuing any refund where permitted by law.

20. Inspection Upon Delivery

Please inspect your order as soon as reasonably possible after delivery.

If you believe goods have arrived:

damaged;
incomplete;
incorrect;

please notify us within 48 hours of delivery where reasonably possible.

Photographs of any damage may assist us in resolving the issue quickly.

Failure to report visible damage promptly does not remove your statutory rights but may delay our investigation.

21. Risk and Ownership

Risk in the goods passes to you when they have been delivered to the delivery address.

Ownership of the goods remains with DreamNap until payment has been received in full.

22. Consumer Cancellation Rights

If you are purchasing as a consumer, you may have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Unless an exemption applies, you generally have 14 days from the day after receiving your goods to notify us that you wish to cancel.

You then have a further 14 days to return the goods.

Returned goods should be:

unused;
in a resaleable condition;
complete;
returned with original packaging where reasonably possible.

23. Products Excluded from Cancellation

Your statutory cancellation rights may not apply to:

bespoke products;
personalised products;
products manufactured to your individual specifications.

This does not affect your rights where goods are faulty, damaged or not as described.

24. Returns

If you wish to return an eligible product, please contact us before returning the goods.

Unless the goods are faulty or incorrectly supplied, customers are responsible for arranging and paying the cost of returning unwanted items.

Returned goods should be adequately packaged to avoid damage during transit.

Refunds may be reduced if the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.

25. Faulty, Damaged or Incorrect Goods

If your order is:

faulty;
damaged;
defective;
not as described;
incorrect;

please contact us as soon as reasonably possible.

Where appropriate, we may:

repair the goods;
replace the goods;
provide replacement parts;
offer a partial refund;
offer a full refund.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

26. Refunds

Approved refunds will normally be processed using the original payment method.

Refunds are generally processed within 14 days after:

receiving returned goods; or
receiving satisfactory evidence that goods have been returned.

Delivery charges will be refunded where required by law.

Additional delivery services selected by the customer may not be refundable.

27. Warranties

Many products supplied by DreamNap benefit from manufacturer warranties.

Warranty periods vary depending upon the product purchased.

Warranty coverage does not normally include:

accidental damage;
misuse;
improper assembly;
commercial use unless expressly stated;
normal wear and tear;
staining;
water damage;
neglect.

Warranty terms are provided in addition to your statutory rights.

28. Product Care

Customers should follow all care and maintenance instructions supplied with their products.

Failure to follow care instructions may invalidate any applicable manufacturer warranty.

29. Limitation of Liability

Nothing within these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of statutory rights;
any liability that cannot legally be excluded.

Subject to the above, DreamNap shall not be liable for:

indirect loss;
consequential loss;
loss of profit;
loss of business;
loss of opportunity;
loss of data.

Our total liability relating to any order shall not exceed the amount paid for the goods giving rise to the claim.

30. Events Beyond Our Control

We shall not be liable for delays or failures resulting from circumstances outside our reasonable control, including but not limited to:

severe weather;
industrial disputes;
transport disruption;
supplier shortages;
pandemics;
government restrictions;
acts of God;
cyber incidents;
power failures.

Where such circumstances occur, we will take reasonable steps to minimise delays.

31. Intellectual Property

All content on the DreamNap website including:

logos;
branding;
photographs;
graphics;
product descriptions;
website design;
written content;

is owned by or licensed to BEDS NEST LIMITED.

No content may be copied, reproduced or distributed without our prior written permission.

32. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By placing an order, you acknowledge that certain personal information may be shared with delivery providers, payment processors and service providers where necessary to fulfil your order.

33. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

34. Entire Agreement

These Terms, together with our Privacy Policy and any policies expressly referred to within them, constitute the entire agreement between you and DreamNap regarding your purchase.